Elder Scrolls Online’s Orsinium DLC Giveaway Hit A Big Snag, Compensation Coming Soon
It’s not everyday that ZeniMax hands out free Elder Scrolls Online DLCs and last week’s Orsinium DLC giveaway should have had players thanking the studio for its generosity. Unfortunately, they ended up complaining instead when they couldn’t claim the DLC and the daily rewards promised during the event.
The issue has since been fixed along with an explanation of what went wrong and the measures that the developers will be taking to prevent similar problems in the future.
“ESO hotfixes are designed to be deployed without requiring a game realm restart, but in this case, the hotfix did not correctly update to existing game instances,” ZeniMax explained. “It did apply correctly to newly created instances, which is why some players succeeded in claiming the reward while others did not. We will be reviewing the hotfix process and method for delivering any similar future rewards via hotfix.”
The bug also caused some players to be locked out of the Day 30 and Day 31 rewards even after they’ve claimed the free DLC. Affected players will receive the missed rewards along with 3000 Tel Var Stones and 5000 Gold as compensation on March 11 for those on PC and on March 20 for those on consoles.
We have an update regarding the issue some players experienced when claiming Orsinium as a Daily Reward. Please see our post in the Forums for more information. https://t.co/cZz7yKLCJO
— The Elder Scrolls Online (@TESOnline) March 8, 2024
