Kakao Games Addresses ArcheAge Credit Deduction Blunder That Wiped Out Player Balances

Kakao Games apparently got themselves into quite a pickle earlier this week with regard to the recent credit deductions in Gamigo.

Last month, Kakao announced that they had overcompensated players and proceeded to take back a significant amount of credit from player s. This inadvertently caused some player balances to drop to zero, even those who have yet to make any purchases. Other players who had purchased additional credit since December also found their balances wiped out with no explanation as to how the deductible credit was computed. Naturally, this has resulted in a whole lot of complaining and accusations that Kakao was stealing their credits.

Kakao immediately responded with an ission that they failed to properly inform players of what was going to happen and how they came up with the numbers. They went on to explain how they miscalculated the value of the Lucky Hiram Infusion, how they failed to for the difference between the value of Gamigo’s and their items, and how the credit deduction was computed.

“Initially, we looked at the value of incorrectly distributed credits and removed as much as we could in order to restore to a zero balance. This means that whilst it was possible that credits that were purchased were removed, this only occurred if the number of credits spent exceeded the total amount that was intended to be received.”

“We understand the anger many of you felt when credits that were purchased through us were then retracted and that by looking at the credit balance as a whole rather than the source of the credits we failed to show consideration to the loyal players of ArcheAge,” said Kakao. “Whilst a full rollback of the credit removal is not an option we will be making adjustments to how the removal occurred in a way that we hope is fairer.”

“Any credit balance that was removed will be returned up to the remaining value of purchased credits. Any credits that were removed on Feb 24th will be converted into Rosen Crystals after correcting for the miscalculation with Lucky Hiram Infusions (100 credits is equal to 1 Rosen Crystal).”

“We know that our actions led to great distress amongst the community and we wish to apologise for the harm that was caused,” they added. “We hope that the information provided here lends greater clarity to the situation and that you can understand why it was necessary to take certain steps. We understand that this was not the fault of the players and it’s not our intention to punish you for our mistakes but to try to correct them. We are taking steps to remedy the problem and hope you consider this a fairer solution to the dilemma.”

Additional information can be found on the ArcheAge official site.